How to measure customer sentiments through interaction analytics
Identifying customer sentiments has always been the priority for enterprises, as the majority of customers’ decisions are based on how […]
Contact Center Analytics
How Call Center Data Analytics Can Be a Turning Point for Performance Enhancement
Contact centers have quickly become more strategic about performance enhancement processes within their organizations. They bridge the gap between an
9 Ways to Improve Customer Retention Rate in Call Centers
Happy and satisfied customers are the base of every successful business. For the majority of businesses, repeat customers are an
How to build a Data-Driven Culture in your Organization?
With the increasing use of digital technologies, organizations are generating a lot of data. Decisions, when taken based on data,
How to effectively manage CX at each customer journey touchpoint?
Delivering positive customer service experiences at every touchpoint of the customer’s journey is vital to building a brand and rising
7 Ways to reduce customer effort and churn
Customer Acquisition is critical for every business and without a steady inflow of customers, brands cannot grow and scale. From