KPB Index Report provides data on each agent’s KPB index along with each parameter’s average QA Score for a selected time period and form on the basis of configured KPB index.
To view this report, select Reports > Report > Supervisor Level Report > KPB Index Report.
The following page will be displayed.
|
Screen Elements |
Description |
|---|---|
|
Start Date |
To set the date range, firstly, select a start date. |
|
Start Time |
To view the data of a specific time range, select the required start time. |
|
End Date |
Select the end date. |
|
End Time |
Select the end time. |
|
Form Name |
Select the name of the evaluation form from the dropdown list. |
Once the search criteria are set, then, click on the 
button.
The report for the specified will be displayed as shown below:
One can export the report displayed in Excel and CSV formats. To do so, click on the 
and 
to download the report in respective formats.
Video