User Manual

Manage Training

A training module is specifically designed to provide a training environment to agents on some of the questions. While performing an evaluation if an agent is found to be under performing for a particular question or a program then he/she needs to undergo the training session. This module involves various steps through several user roles that include-

  • Admin  
  • Supervisor
  • Agent 

Further, the module is also enabled with a Training Report that could be viewed in the Reports section of the system.  

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