User Manual

Assigning viewing authority to Supervisor by Admin

An admin can assign “view” rights to supervisor to observe the status of agent’s training process. 

To provide training view rights to supervisor go to Manage>User and the system will redirect to the following screen-

To provide rights to an existing supervisor click Search tab and enter the fields as shown below-

Click  for supervisor to be searched. The system will generate the grid on the same screen as shown highlighted below-

Click  icon as shown highlighted below-

Select View Training on the next screen that will be redirected the system-

Click  button and the system will generate the following prompt message-

Note- An admin can also provide “Report” access to supervisor to view agent’s training report based upon the requirement. 

 

 

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