{"version":"1.0","provider_name":"QEval","provider_url":"https:\/\/www.qevalpro.com\/help","author_name":"prashant","author_url":"https:\/\/www.qevalpro.com\/help\/author\/prashant\/","title":"6 Methods to Achieve First Call Closure - QEval","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"glxqdujG9Z\"><a href=\"https:\/\/www.qevalpro.com\/help\/knowledgebase\/6-methods-to-achieve-first-call-closure\/\">6 Methods to Achieve First Call Closure<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.qevalpro.com\/help\/knowledgebase\/6-methods-to-achieve-first-call-closure\/embed\/#?secret=glxqdujG9Z\" width=\"600\" height=\"338\" title=\"&#8220;6 Methods to Achieve First Call Closure&#8221; &#8212; QEval\" data-secret=\"glxqdujG9Z\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.qevalpro.com\/help\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Customers contact customer support with an expectation to get solutions. However, there are situations when agents are unable to close or remedy the call on the first interaction. According to research, 15-35% of the overall calls received are repeat calls. It is the responsibility of the supervisor to identify reasons for repeated calls and resolve [&hellip;]","thumbnail_url":"https:\/\/cdnkb.enterice.com\/wp-content\/uploads\/sites\/3\/2021\/04\/6-methods-to-achieve-first-call-closure.jpg"}