Etech Global Services Key Performance Indicators (KPIs) are essential for measuring and improving call center agents’ performance. In any call center, the performance of the agents plays a key role in increasing and sustaining customer satisfaction and loyalty. Enhanced call center agent performance directly correlates to higher customer satisfaction rates, fostering a seamless and gratifying customer experience. To […]
Contact centers have quickly become more strategic about performance enhancement processes within their organizations. They bridge the gap between an organization and its customers. Essentially, contact centers are primarily set up to handle inbound and outbound communication with existing and prospective customers. Contact centers are the first touch point for customers when learning more about […]
