While choosing a call center quality monitoring software, here are some of the features to look for.
Etech Global Services While choosing a call center quality monitoring software, here are some of the features to look for.
Emerging technology is disrupting many business processes. With the arrival of Industry 4.0, call centers are not only responsible for responding to customers on calls, but also on live chat, email and social media interactions. Different types of customer interactions require an innovative approach to call center quality monitoring. The quality assurance process in call […]
