Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management tool. QEval provides a suite of real-time reports and training notifications to our users allowing them to have greater insight and visibility into their program that goes beyond the antiquated days of simply “checking a box.” QEval serves as your comprehensive solution to achieve a consistent and effortless customer experience for your customers.
Interactions per year
Quality monitoring evaluations per year
Seamlessly integrate Etech’s QEval with any speech & text analytics platform, CRM, call recording system or dialing platforms and
get access to real-time monitoring, advanced reports & analytics, and near-instant alerts to team members.
Read what businesses similar to yours are saying about us.
The reporting feature is great. I can see an agent overall performance in a snapshot for the whole year as well as filter the reporting by score-card category.
I like that I can run reports on individuals and teams as a whole.
It really takes the guess work out of creating quality evaluations.
It is very easy to search for the agents to locate the scores for selected dates.
It is very user friendly. The agents here seem to like that they can receive immediate feedback on calls being evaluated.
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