Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”
With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. Built with the industry best practices, QEval acts as a comprehensive solution to achieve a consistent and effortless customer as well as agent experience.
Leveraging the combination of artificial intelligence and human intelligence, QEval’s suite of call center quality monitoring solutions ensures a 360-degree view of agent performance, eases the process of providing detailed feedback, keeps track of coaching and training needs, and provides actionable insights for improving overall call center performance.
Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
Interactions per year
Quality monitoring evaluations per year
With ever-changing customer sentiments, it is essential to determine the trending quality parameters, train your agents, and continuously optimize their performance for delivering superior customer experiences. Here is how Etech’s QEval helps in call center monitoring:
Continuously increase customer loyalty with improved customer experience with effective call center quality monitoring. Understand your customers’ requirement, analyze key touch points and reduce customer effort with Etech’s QEval. With AI-powered speech analytics, QEval monitors, gathers, analyzes, and provides insightful information from customer interactions across multiple channels.
With QEval, call centers can determine and explore the voice of customer analytics, leading to better customer experience, while simultaneously increasing the opportunity to cross-sell and upsell. QEval is fully customizable to address the stringent demands of contact centers, making it the most intuitive and the best quality monitoring software.
Seamlessly integrate Etech’s QEval with speech & text analytics platform, CRM, call recording system or dialing platforms and get access to real-time monitoring, advanced reports & analytics, and near-instant alerts to team members.
Integration resolves the challenges of evolving business dynamics that demands flexibility & compatibility with different platforms. With over 24+ M quality monitoring evaluations every year, QEval builds an integrated contact center quality monitoring infrastructure, using proven methodologies for addressing all your compliance needs in a completely secure hosted platform.
Read what businesses similar to yours are saying about us.
The reporting feature is great. I can see an agent overall performance in a snapshot for the whole year as well as filter the reporting by score-card category.
I like that I can run reports on individuals and teams as a whole.
It really takes the guess work out of creating quality evaluations.
It is very easy to search for the agents to locate the scores for selected dates.
It is very user friendly. The agents here seem to like that they can receive immediate feedback on calls being evaluated.