Assurance:
Call Center Quality Beyond Checkbox: Transforming VOC, CX, and Agent Performance
Trusted by customer service leaders across the world
About Us
Why QEval?
QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”
$2.95 M
Savings for a Telecom Company within 90 days of implementation
45%
Reduction in Escalations for a Global Drug Manufacturer
33%
Revenue Growth for a Global Hospitality Leader
16%
Improvement in Conversion Rate for a leading Healthcare Company
Transform customer satisfaction
- Upgrade your call center with AI
- Uncover actionable trends to boost customer satisfaction
- Transform data into strategic improvements
- Identify trends and improve customer experience
Human Guided Evaluations
AI Driven Automated Transcripts
Supercharge Performance with Data-Driven Decisions
- Track KPIs in real-time for immediate optimization
- Cut costs and maximize efficiency with targeted strategies
- Drive measurable ROI across all call center metrics
Empower agents with in-depth interaction analytics
- Gain a granular view of agent performance metrics
- Identify strengths and growth opportunities
- Allocate training resources efficiently
- Foster a culture of continuous improvement
Agent Training Module
Log and Retain Training Outcome
Deliver Exceptional Experiences with Personalized & Targeted Coaching
- Provide instant guidance during live interactions
- Turn every call into a learning opportunity
- Build customer loyalty through consistently superior service
360 Real-Time Compliance Monitoring & Risk Mitigation
- Automate comprehensive compliance monitoring
- Receive instant alerts on potential violations
- Safeguard your organization’s reputation and finances
- Monitor interactions for potential risks
Automated Audit
Alerts on Violations.
Compliance Monitoring
QEval Overview
Expert-Guided, Gen-AI Empowered: Next-Level Contact Center Solutions
Make Strategic Decisions with Business Intelligence Tools
Contact Center Quality Analytics
Gain comprehensive insights into your call center's performance with our advanced quality analytics.
Contact Center Reporting & Analytics
Transform raw data into actionable intelligence with robust reporting and analytics suite.
Conversational Analytics
Unlock the power of every customer interaction through in-depth analysis of conversation patterns and trends.
Voice of Customer Analytics
Capture and interpret customer sentiment to drive improvements in products, services, and overall experience.
Agent Performance Management
Optimize your workforce with data-driven performance tracking and personalized development plans.
Integrated Contact Center Agent Coaching
Elevate agent skills with real-time, AI-powered coaching integrated seamlessly into your contact center operations.
Business Intelligence Analytics
Make informed strategic decisions with our comprehensive business intelligence tools and dashboards.
Customer Experience Management
Enhance customer satisfaction by analyzing and optimizing every touchpoint in the customer journey.
Optimize Customer Experience
QEval Journey To Build the Future of Contact Center Quality
QEval embarks on a transformative journey to revolutionize contact center quality. With cutting-edge AI technology and deep industry expertise, we're reshaping how businesses approach customer interactions. Our mission is to empower contact centers with intelligent insights, real-time analytics, and personalized coaching tools that drive unparalleled performance.
Industry Focused CX Solutions
Powering Quality Interactions Across Every Industry
QEval is designed to adapt and excel across a wide range of industries, each with its distinct requirements and regulations. By combining deep sector knowledge with our cutting-edge AI technology, we empower businesses to elevate their contact center performance, regardless of their specific field.
Hospitality
Elevate guest experiences from reservation to check-out
Ensure every interaction exceeds expectations
Drive loyalty and positive reviews
Telecom
Navigate complexities of customer service with precision
Optimize support across all communication channels
Reduce churn and enhance subscriber satisfaction
Retail
Transform customer touchpoints into opportunities for excellence
Personalize interactions and boost sales
Cultivate long-term customer relationships through data-driven insights
Higher Education
Enhance student support services
Improve retention rates
Ensure every interaction contributes to student success and institutional growth
Healthcare
Improve patient outcomes and satisfaction
Navigate sensitive discussions with compassion
Ensure accurate information delivery and maintain high standards of care
Airline
Optimize interactions from booking to baggage claim
Ensure passenger satisfaction and loyalty
Excel in the demanding aviation industry
Automotive
Drive customer satisfaction from showroom to service center
Ensure consistent, high-quality interactions
Build brand loyalty and boost sales
Health & Wellness
Enhance patient care and satisfaction
Deliver empathetic, compliant interactions
Provide compassionate support while adhering to privacy regulations
Pharmaceutical
Navigate complex customer support landscape
Ensure regulatory compliance in every interaction
Improve patient support and product information delivery
Manufacturing
Streamline customer support
Improve product feedback loops
Respond swiftly to customer needs and enhance product quality
Real Estate
Build lasting client relationships in a dynamic market
Deliver personalized, quality-assured communications
Support clients throughout the property journey
Banking
Secure customer trust and loyalty
Ensure compliance and detect fraud risks
Deliver personalized financial advice with confidence
Tailor Your QEval Experience
Craft your ideal solution with QEval. Select what perfectly aligns with your contact center's unique needs and goals.
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Resources
QEval Learning Center
Learn from the insights shared through the vast experience of Contact Center and CX Thought Leaders. Improve operational effectiveness, team performance and stay up-to-date with the latest & upcoming trends for contact centers.
Learn
Your CX Knowledge Hub: Grow with Us
Case Studies
Real Results: CX Success Stories