Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”

With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. Built with the industry best practices, QEval acts as a comprehensive solution to achieve a consistent and effortless customer as well as agent experience.

Leveraging the combination of artificial intelligence and human intelligence, QEval’s suite of call center quality monitoring solutions ensures a 360-degree view of agent performance, eases the process of providing detailed feedback, keeps track of coaching and training needs, and provides actionable insights for improving overall call center performance.

Continuously increase customer loyalty with improved customer experience with effective call center quality monitoring. Understand your customers’ requirement, analyze key touch points and reduce customer effort with Etech’s QEval. With AI-powered speech analytics, QEval monitors, gathers, analyzes, and provides insightful information from customer interactions across multiple channels.

With QEval, call centers can determine and explore the voice of customer analytics, leading to better customer experience, while simultaneously increasing the opportunity to cross-sell and upsell. QEval is fully customizable to address the stringent demands of contact centers, making it the most intuitive and the best quality monitoring software.