Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management tool. QEval provides a suite of real-time reports and training notifications to our users allowing them to have greater insight and visibility into their program that goes beyond the antiquated days of simply “checking a box.” QEval serves as your comprehensive solution to achieve a consistent and effortless customer experience for your customers.
Interactions per year
Quality monitoring evaluations per year
Client partners
Team
Seamlessly integrate Etech’s QEval with any speech & text analytics platform, CRM, call recording system or dialing platforms and
get access to real-time monitoring, advanced reports & analytics, and near-instant alerts to team members.
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