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What Is The Role Of Speech Analytics For An Effective Call Center Quality Monitoring?

Speech Analytics is one of the most remarkable technologies in today’s marketplace. In the contact center industry, it plays a significant role to automate the process of analyzing a large amount of customer interaction data that helps identify patterns and take actions to improve agent performance This remarkable technology helps enlighten the call centers and […]

What Are The Best Quality Monitoring Practices In The Contact Center Industry?

Quality Monitoring needs to be the cornerstone of your call center management efforts. If you optimize quality monitoring practices, it will help you enhance the quality of the service your contact center provides to its customers, increase their efficiency and reduce wasteful spending. The benefits of optimizing your call center quality monitoring practices can help […]