A Product Of Etech Global Services

Frequently Asked
Questions

Account

Yes. Etech QEval can work easily with or without any integration.

Etech QEval can be seamlessly integrated with any Speech & Text Analytics Platform, CRM, Call Recording System or Dialing Platforms. Etech provides options for of integrating via various methods such as SFTP, AWS S3 bucket & APIs.

No, only one account can be created for one email address. Multiple accounts with the same email address cannot be created.

  1. If you have forgotten your password and you are unable to get access to your account, then click on the “Forgot Password?” link on the Sign In page.

  2. A Change Password pop-up window will appear, then enter your registered email address and click Submit button.

  3. You will receive instructions for creating a new password at the provided registered email address. The instructions will contain a link directing you to a Change Your Password pop-up window where you can change your password easily.

  4. Once you change your password, you can start accessing your account with the newly created password.

Follow these steps to change your password:

  1. Login with the given credentials.
  2. Then click the Change Password link located at the top of the screen.
  3. Provide a new password and then confirm in the Password fields.
  4. Click on the Change Password button and a new password will be configured. Also, a confirmatory message Password changed successfully! we will be displayed on the screen.

Yes. there is a built-in option to export all the data in a desirable format such as Excel, PowerPoint, PDF, Data Feed etc.

Yes. When you upgrade to a live account, all of your evaluations and data will be available in your account.

Etech QEval offers a FREE 30-day trial pack with all the features for selected packages.

get the trial version of Etech QEval:

  1. Go to the https://www.qevalpro.com/ website.

  2. Click on FREE Trial link from the Homepage.

  3. A Form will Pop-Up. Enter your details.

  4. Our team will get in touch with you and explain all the features and packages for the Etech QEval Quality Monitoring Platform.

  5. Then, you will get the FREE 30 days trial version of Etech QEval.

Billing

You can get a discount on a yearly subscription.

Features

Etech QEval notifies you immediately via an Email for critical errors and failure points, as well as pending reviews. It also provides real-time performance alerts, good calls vs bad calls, reviews and disputes, pending vs finished coachingand more. As per user preferences, notifications can be activated or deactivates. 

Yes, Etech’s QEval software is completely customizable, from the logo and color them to your evaluations, reporting and notifications. You will have access to a GUI editor to customize your QEval platform as you choose. Making these changes to your QEval is simple and fast.

Etech QEval is compatible with all browsers. However, we recommend using the latest version of Google Chrome, Mozilla Firefox, Internet Explorer or Microsoft Edge.  JavaScript, cookies, and TLS 1.2 must also be enabled. 

Etech QEval is an intelligent Quality Monitoring solution designed for call centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval, with Etech as your partner, assists companies in identifying opportunities and actions to improve their processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call or chat volumes ,– Etech QEval is designed to meet any robust need. It has been developed based on real-time, practical experiences while also covering challenges call centers face on a day to day basis.

Security

Etech QEval is a highly secure web-based cloud-hosted SaaS solution, having isolated user role-based access with masked data and recording functionality. It is hosted on highly secured servers using Secure Socket Layer and Transport Layer Security protocols. We’ve built the platform addressing major compliance measures. 

Troubleshooting or Support

If you do not get answers to your questions on the FAQ list, you can refer to the Helpdesk Process or email us your questions at support@qevalpro.com, and we shall get back to you soon! 

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