Domain Expertise: The Bridge Between Data and Real-World Impact
A technical approach to utilizing domain expertise in contact centers for better data analysis and leadership decisions.
Contact Center
Building the Perfect Contact Center Team: A Technical Approach to Excellence
Learn how a technical approach transforms contact center team building through strategic recruitment, leadership, and engagement.
Unlocking Agent Potential: How Performance Analytics Drives Contact Center Excellence
Learn how performance analytics enhances agent growth, unifies data, and drives excellence in contact centers. Unlock potential today!
How to measure customer sentiments through interaction analytics
Learn how to use interaction analytics to measure customer sentiments and improve customer experience. Discover the benefits.
Leveraging Data & Analytics for Motivating Contact Center Agents
Learn how data analytics motivates contact center agents through personalized training and proactive resource allocation.
5 Tips for Improving Call Center Agent Performance Using KPIs
Key Performance Indicators (KPIs) are essential for measuring and improving call center agents’ performance. In any call center, the performance
How to effectively manage CX at each customer journey touchpoint?
Delivering positive customer service experiences at every touchpoint of the customer’s journey is vital to building a brand and rising
7 Ways to reduce customer effort and churn
Customer Acquisition is critical for every business and without a steady inflow of customers, brands cannot grow and scale. From
Supercharging Contact Centers: How Speech Analytics is Transforming Contact Center Operations
Discover how speech analytics transforms contact center operations by improving CX, boosting agent performance, and reducing churn.
What, Why and How of Call Center Quality Monitoring?
Emerging technology is disrupting many business processes. With the arrival of Industry 4.0, call centers are not only responsible for