QEval is an intelligent Quality Monitoring solution designed for call centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval assists companies in identifying opportunities and actions to improve their processes, sales conversion, and customer satisfaction. Regardless of the campaign size or call or chat volumes, QEval is designed to meet any robust need. It has been developed based on real-time, practical experiences while also covering challenges call centers face on a day-to-day basis.