Unlock the Power of Your Contact Center Operations with Advanced Reports & Analytics

Transform your contact center performance with advanced analytics and reporting. Improve agent performance, enhance customer satisfaction, and unlock critical insights. Discover the power of comprehensive analysis that elevates your contact center performance. QEval provides a robust solution to transform raw data into actionable intelligence, enabling you to optimize your contact center operations and drive superior customer experiences.

The Results

Data-driven decisions, delivered

100%

Customization for Your Unique Needs

110+

Detailed Reports on Contact Center Performance

35%

Improvement in Customer Satisfaction

Experience Unmatched Efficiency and Customer Satisfaction with Advanced

Contact Center Reports & Analytics

QEval’s advanced contact center reports and analytics provide you with the tools you need to gain actionable insights into your call center operations. With comprehensive reporting and analytics, brands can monitor and assess the quality of customer interactions, ensuring that your team meets the highest customer service standards. These tools easily track, analyze and notify performance metrics in near real-time, allowing for timely guidance, interventions, and performance improvement.

Simplifying Comprehensive Reporting

Why Choose QEval for Contact Center Reporting & Analytics?

Advanced contact center reporting and analytics revolutionize how you understand and optimize your operations. Discover the game-changing benefits that empower you to achieve unprecedented levels of performance and customer satisfaction. These powerful tools offer a paradigm shift in contact center management, providing unprecedented visibility into every aspect of your customer interactions and agent performance. By harnessing the power of data-driven insights, you can transform your contact center from a cost center into a strategic asset that drives business growth and customer loyalty.

By embracing advanced contact center reporting and analytics, you empower your organization to achieve unprecedented levels of performance and customer satisfaction. These tools provide the insights you need to make data-driven decisions, continuously improve your operations, and deliver exceptional experiences that set you apart in today’s competitive landscape. Discover how advanced analytics can transform your contact center into a powerhouse of efficiency, quality, and customer-centricity.

Optimizing Customer Engagement for A Global Drug Manufacturer

A global drug manufacturer sought to enhance its customer engagement strategy, facing significant challenges in accuracy and customer satisfaction.
They faced main 2 challenges:
1.Subpar output accuracy after one year
2.Increasing customer effort leading to negative sentiment
The solution involved:

Resolved gaps in agent training to reduce escalations.
Optimized fraud detection processes.
Recommended optimum call flow.
Shared best practices.

This targeted agent performance management improved customer engagement through enhanced agent performance and streamlined processes.

Optimizing Customer Engagement for A Global Drug Manufacturer

45%

Reduction in Escalations

48%

Improvement in Voice of Customer Analytics

26%

Improvement in Critical Behaviors

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Transforming People, Process, and Technology VOC Insights for a leading Automotive Company

A global automotive company sought to enhance its customer engagement strategy, facing significant challenges in understanding customer sentiment and satisfaction.
They faced two main challenges:
1.Low VOC Index Score compared to industry benchmark
2.High instances of agents feeling powerless to help or uncertain
The solution involved:

Improve agent training on empathy and providing assurance
Enhance agent knowledge to reduce uncertainty and powerlessness
Optimize call flow to reduce hold times and transfers
Implement stronger compliance measures for customer verification

This comprehensive analysis provides a foundation for targeted improvements in agent performance, customer satisfaction, and overall operational efficiency in the company’s customer engagement strategy.

Transforming People, Process, and Technology VOC Insights for a leading Automotive Company

52%

Improvement in Agent Quality Score

70%

Calls Concluded within 6 Minutes

28%

Improvement in Positive Sentiments

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Amplifying Conversion and Capacity in Healthcare with Conversational Intelligence

A healthcare organization aimed to amplify conversion rates and capacity using conversational intelligence.
They faced three main challenges:
1.Low plan enrollment due to gaps in agent training
2.Agents not pitching ancillary products
3.Long agent response times for customer queries

The solution involved:

Identifying agent knowledge gaps.
Determining causes of high response times and call avoidance.
Providing data-driven recommendations for performance improvement.

This approach targeted enhanced conversational effectiveness to boost enrollment and operational efficiency.

Amplifying Conversion and Capacity in Healthcare with Conversational Intelligence

22%

Improvement in Critical Behaviors

20%

Improvement in Ancillary Products

16%

Improvement in Conversion Rate

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Contact Center Capacity | Supercharging Customer Engagement For A Leading Telecommunication Provider

A leading telecommunication provider sought to improve customer engagement by naddressing two main issues: difficulties with bill payment and declining customer retention. To tackle these problems, the company implemented a three-pronged approach. They first identified communication and language issues, then analyzed their retention offers, and finally conducted a detailed examination of billing issues. These steps were aimed at enhancing the customer experience and increasing loyalty.