Integration

Improve agent development through data-driven insights. QEval’s advanced AI engine continuously analyzes real-time conversations, historical performance metrics, quality scores, and customer feedback to generate targeted coaching recommendations. Empower supervisors with actionable insights that drive meaningful agent improvement and optimize contact center performance.

Stay ahead of challenges with intelligent monitoring. QEval automatically identifies performance dips, compliance risks, and learning opportunities. Enable supervisors to take immediate action, provide timely support, and maintain service excellence across your contact center operations. Our real-time alerts ensure no critical issues go unnoticed, allowing for swift intervention and continuous quality maintenance.

Accelerate agent success with personalized development journeys. QEval crafts individual growth paths by combining AI-driven insights with performance data. Each pathway is uniquely designed to enhance agent capabilities, boost confidence, and support career advancement. Our intelligent system adapts to each agent’s progress, ensuring continuous growth and sustained performance improvement.

Maximize your coaching investment with comprehensive impact tracking. QEval’s analytics suite measures and validates the effectiveness of coaching initiatives. Track performance improvements, quality score gains, and customer satisfaction uplifts directly linked to coaching interventions. Quantify the return on your coaching investments and demonstrate the tangible value of your development programs.