About QEval
QEval is intelligent contact center performance management software that leverages AI to deliver actionable insights on 100% of customer interactions across every touchpoint.
Features that
Set Us Apart
Omnichannel Analytics
Consolidates data from every customer touchpoint.
Real-time Reporting & Analytics
Provides 110+ real-time reports.
AI-Driven Insights
Automates quality monitoring and performance diagnostics.
Customizable Dashboards
Tailored to meet specific business needs.
Predictive CSAT
Uses AI to predict customer satisfaction scores.
benefits
Why Choose QEval?
$2.95 M
Savings for a Telecom Company within 90 days of implementation
45%
Reduction in Escalations for a Global Drug Manufacturer
33%
Revenue Growth for a Global Hospitality Leader
16%
Improvement in Conversion Rate for leading Healthcare Company
Testimonial
What Our Clients Say
I could easily see where agents needed to be coached. I could provide them a guide with target key words and let them track their progress.
Don
Customer Support Manager in US
My experience has been great. The team is knowledgeable, flexible and easy to work with.
Shawn
Director in US
qeval university
Learn and Grow with QEval University
Overview of QEval University
QEval University offers comprehensive training programs to elevate your contact center’s performance and ensure regulatory compliance.
Courses Offered
Insights on the Go
Integrated Conversational & BI Analytics Solution
Interaction Analytics Simplified with QEval | Call Center Quality Monitoring
Success Stories
Learn how QEval has transformed businesses with our detailed case studies.
Revolutionize Your
Contact Center with QEval
Discover the power of QEval and elevate your
customer service to new heights.