A Product Of Etech Global Services

How we transform your Quality Monitoring process with 3 simple steps?

Analyze, Coach, Track, Improve and Predict Performance in One Platform

Automated Scorecards

Evaluate & analyze 100% of your customer interactions including calls, emails, chat, social media responses, complaint handling etc. Agents can view their performance on 100% of interactions with an automated scorecard instantly. Understand performance trends in real time while generating analytics that stabilize and optimize agent performance and customer experiences.

Continuous Performance Improvement

Keep a track of agent performance trends, benchmark performance on KPIs and engage in continuous learning opportunities. Identify and reward the top performers, highlight areas of improvement, monitor coaching impact, record agent feedback, and consistently improve agent performance.

Suite of 50+ Real-Time Reports

Measure performance of teams at all levels of organization located anywhere in the world. Drill down data at location, program, campaign, team, supervisor, or agent level, to identify where to focus development efforts. QEval provides a broad lens view of performance, identifies areas where team is struggling or performing exceptionally well, determines key trends and parameters impacting CX or agent experience.

Our Client Speaks – On Etech’s QEval

Read what businesses similar to
yours are speaking about us.

The reporting feature is great. I can see an agent overall performance in a snapshot for the whole year as well as filter the reporting by score-card category.

Supervisor of Customer Service, Oil & Energy

I like that I can run reports on individuals and teams as a whole.

Lead - Customer Service Representative, Utilities

It really takes the guess work out of creating quality evaluations.

General Manager, Consumer Services

It is very easy to search for the agents to locate the scores for selected dates.

Call Center Lead, Information Services

It is very user friendly. The agents here seem to like that they can receive immediate feedback on calls being evaluated.

Customer Care Lead, Higher Education