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The reporting feature is great. I can see an agent overall performance in a snapshot for the whole year as well as filter the reporting by score-card category.
I like that I can run reports on individuals and teams as a whole.
It really takes the guess work out of creating quality evaluations.
It is very easy to search for the agents to locate the scores for selected dates.
It is very user friendly. The agents here seem to like that they can receive immediate feedback on calls being evaluated.