In this age of disruption, you should not need 10 different tech stacks and a team of experts to understand what is happening in your contact center. QEval Speech is an all-inclusive solution powered by the best-in-class ASR technology.
With QEval, we aim to empowers every business with a single solution to analyze 100% of their interactions effortlessly. Listen to every call in the contact center, understand agents’ behavior, customers’ expectations, product feedback, and process insights automatically. QEval Speech allows you to mine 100% of your interactions, get actionable insights in real time, and manage agent performance within one platform. QEval helps bridge the gap between brand’s perception and customer expectations.
Read what businesses similar to yours are saying about us.
The reporting feature is great. I can see an agent overall performance in a snapshot for the whole year as well as filter the reporting by score-card category.
I like that I can run reports on individuals and teams as a whole.
It really takes the guess work out of creating quality evaluations.
It is very easy to search for the agents to locate the scores for selected dates.
It is very user friendly. The agents here seem to like that they can receive immediate feedback on calls being evaluated.