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Contact Center

Contact center agents are brand representatives playing a pivotal role in maintaining customer satisfaction and driving customer success for the brands.

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Speech analytics serves as a foundation for continuous improvement in contact center operations.

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From manually listening to a handful of calls, to real-time monitoring 100% of customer interactions, call center quality assurance has come a long way. Rather than just being a function of listening to customer calls and rating agent behavior, contact center quality monitoring has expanded into becoming a strategic function which empowers customer service departments […]

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