A Product Of Etech Global Services

MAJOR UPGRADE

Making Call Center Quality Monitoring
Better with Each Passing Day!

QEval just got a

Interactive & Customizable Dashboards

Dashboards with responsive graphs and statistics providing a bird’s-eye view of the critical performance metrics for your organization. With this enhancement, users will get an overview of the status and metrics that matter the most to them.

Quality Evaluation Form

Enhanced User Interface to simplify creating evaluation forms with Etech’s QEval. This update allows all the users with permission to easily navigate and design the Evaluation Form.

Identified Coaching Opportunities

With the enhanced User Interface, users will get better visualization capabilities of all the necessary information on agent performance metrics on a single screen.

DFM Information

Get complete access to Direct Feedback Model information. The updated user interface empowers you to refer all information without scrolling through the page.

Reports

QEval now enables you to pull out any report from a single screen. With the enhanced user interface, we’re reducing the number of clicks to access any information.