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CX

Contact centers have quickly become more strategic about performance enhancement processes within their organizations. They bridge the gap between an organization and its customers. Essentially, contact centers are primarily set up to handle inbound and outbound communication with existing and prospective customers. Contact centers are the first touch point for customers when learning more about […]

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Customer experience is the golden thread connecting all interactions between your brand and your customers. The way you treat your customer ultimately determines whether they will become loyal to your brand. The more they are treated well, the more likely they will come back to you. Understanding and measuring customer experience has become a key […]

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