Video Guide

User Management - Add Custom Fields

User Management - Import Users

User Management - Search Users

User Management - Edit / Delete Users

User Management - Export User Database from Qeval database to local system

Uploading a Good Call

Tactical Opportunity Level Report

Tactical Overall Coaching Summary

Create_and_Update_Evaluations_in_QEval

Score_Calculation__Performing_and_Verifying_in_QEval

Review_or_Dispute_an_evaluation_in_QEval___Agent_View

Review_Dispute_process_in_QEval

How_to_review_or_dispute_on_behalf_of_an_agent

Audit_the_Auditor_feature_in_QEval

Coaching_Wizard___Supervisor_Console

Tactical_Level_Agent_Report_in_QEvalPro

Program_Summary_Report_by_Agent

ATA_Accuracy_Rate_by_Question_Report

Training_Agent_View

ATA_Accuracy_Rate_by_QA_Report

Adding_Types_of_KPI___KPI_Mapping

Supervisor_studio_P1_Dashboards

Supervisor_studio_P2 Dashboard

Supervisor_studio_P3_My Evaluation

Supervisor_studio_P4_Tactical_coaching

Supervisor_Studio_P5_Reports_in_QEvalPro

Supervisor_KPI_Dashboard

Agent_Coaching_Dashboard

Agent_KPI_Dashboard

Tactical_program_level_report

Agent_Dashboard

Setting_up_Supervisor_Coach_Rating_in_admin_panel

Search_Evaluations

Agent_Studio_Project

Coachee_Tactical_Warehouse

Coach_rating__Agent_Console

Coaching_Wizard_Agent_Console

ATA_Question_Accuracy_Rate_by_QA

Section_Average_Score_Report_by_Supervisor

Supervisor_Coaching_Dashboard

Coach_Tactical_Warehouse

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