One can evaluate their team’s performance by checking specific reports generated under the Reports section of QEval. Based on the members’ roles such as Agent, Supervisor, and QA the reports are generated.
There are seven report categories each having different reports under them. To access these reports, refer to:
- Agent Level Report
- Overall Performance Report
- QA Performance Report
- Access/Change Log
- Supervisor Level Report
- Trending/Audit Trail /Tactical Report
- ATA Level Report
For example, if the performance of a team is associated with QA, then it could be checked by looking into the Overall Accuracy Report by QA under the Report section of the QEval software.