Only authorized roles such as Admin or QA Manager can edit or delete forms. This ensures form integrity and prevents unauthorized modifications.
Only authorized roles such as Admin or QA Manager can edit or delete forms. This ensures form integrity and prevents unauthorized modifications.
Yes, you can create forms from pre-built templates, which provide a starting point with common evaluation criteria that can be customized to your specific needs.
Yes, you can create a completely new form using the “Create New Form” option, defining all questions, scoring parameters, and evaluation criteria from the ground up.
The Forms module is where evaluation forms are created, edited, and managed. Forms define the questions, scoring criteria, and evaluation structure used to assess agent performance.
Yes, Preview mode is available, allowing you to see exactly how the form will appear to evaluators before activating it for use.
To create an audit form with the hide category feature, refer to Category Show / Hide topic under Design Form.
Further, to create a form with a show/hide question, refer to Show/Hide Questions.
The score of a form is calculated on the basis of weights earned from each of the category listed in that particular form. Also, if a category falls under Autofailure then it will reflect the total score.
A score is the total rating which is allotted to the particular user when the evaluation process of the particular form against the user is completed.
A telephone or session ID is used to search a specific user (an agent) during evaluation process. This function can be used when the relative search date, program or other entities of the particular agent is not known.
There are two categories of forms in QEval.
QEval offers two options to create evaluation forms.
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