Yes. In QEval, coaching materials can be shared across teams based on role and permission settings. Coaches or admins can assign the same coaching item to multiple teams or agent groups within the platform, ensuring consistent training delivery while maintaining centralized control and visibility
Yes, coaching materials can be linked to specific programs, ensuring supervisors have access to relevant resources for their assigned teams and clients.
Yes, agents can access the Tactical Coach Warehouse through the Agent module to receive and view coaching assigned to them. However, agents cannot create, edit, or manage coaching content. Coaching is created by coaches or supervisors and delivered to agents in a structured, role-based manner.
Supervisors, QA Managers, and Admins typically have access to the Tactical Coach Warehouse. Access is role-based and configured by administrators.
The Tactical Coach Warehouse is a centralized repository of coaching resources, training materials, and reference documents used by supervisors and trainers to develop agent skills.
Yes. A coachee can view an evaluation made against him for a tactical coaching. A coachee can click on “view” option on his console. This will redirect the coachee to evaluation screen wherein he can view the evaluation made for him.
A coach tactical warehouse includes two types of parameters. The first is the strength, which displays the parameter where a coachee has performed well. The second is the opportunity that includes the parameter in which the coachee underperformed during an evaluation and has the scope of improvement.
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