- QEvalPro introduces Coaching module as a lucrative platform to offer coaching sessions for agents. The interface instigates training environment on some specific questions where the agents have been found underperformed during an evaluation.
- Two types of coaching formats are facilitated by QEvalPro. These include-
- Program wise training
- Parameter wise training
- Both formats of training sessions can be activated in a QEvalPro form. To do so, a user needs to check “Training Required?” while creating a form. This is as shown below-
- A form must include any one of the formats for training validation.
- If a form doesn’t have a program wise training then it should include parameter wise training for all training questions
- Both the types of training modules are created from Admin panel. This is as shown below-
- An agent will be able to view the type of training format in his/her dashboard only after being authorized from Admin like the one as shown below-
- Clicking on the tab highlighted above, the agent will be able to view the total number of open and closed training stats-
- The status of agent’s training process is also reflected in the dashboard of agent’s supervisor. However, a supervisor will only be able to view agent’s training status after being assigned “view” rights from Admin-
- Clicking on the above tab, supervisor will be able to view the training status completed by an agent under a grid like the one as shown-
- The coaching module also generates reports for Parameter wise and Program wise training modules respectively. The reports could be viewed via Reports>Trending Report
- Clicking on the above link, admin will be redirected to the Training Report interface-
- Entering required entities in the field, the system will generate the report by clicking Search button as shown in the below screen-
(Visited 28 times, 1 visits today)
Video