The Survey Dashboard in the QEval Portal provides a comprehensive view of customer feedback and satisfaction metrics across programs, brands, channels, supervisors, and agents. It enables users to monitor performance, analyze trends, and drill down into detailed survey responses through interactive dashboards and reports.
The module is designed to support data-driven decision-making by presenting survey insights in a clear, visual, and easily navigable format.
What the Survey Dashboard Offers
The Survey Dashboard allows users to:
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View customer satisfaction metrics through dashboards and reports
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Apply flexible filters for targeted analysis
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Analyze trends and performance patterns over time
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Compare agents, supervisors, brands, and channels
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Drill down from high-level metrics to individual survey details
Survey Screens Available
The Survey Dashboard consists of the following screens:
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Dashboard
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Leaderboard
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Trends
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Performance Reports
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Overview
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Channels
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Tags
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Brands
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Key Capabilities
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Interactive visualizations (charts, graphs, ratings)
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Multi-select and checkbox-based filters
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Drill-down navigation across multiple levels
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Standardized color coding and legends
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Combined visibility of Call Centre and Repair Centre survey data
Access Control
Only users with Survey roles and access rights can view:
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Survey Dashboard
- Leaderboard
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Trends screen
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Performance Reports
Video