Login Logout Report displays the login/logout records of the user.
To view this report, select Reports > Report > QA Performance Report > Login Logout Report.
Login Logout Report
The following page will be displayed.
Login Logout Report
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Screen Elements |
Description |
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Date Range |
User can define a date range by either selecting from predefined timeframes in the dropdown or specifying a custom range based on the need. Available filters include Today, Last 7 Days, Last 10 Days, Last 30 Days, Last 12 Weeks, Last 6 Months, Week to Date, Month to Date, Previous Day, Previous Week, Previous Month, and Custom Date Range. Select the option that best suits your requirements. |
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Start Date |
If user selects the custom date range then users would be able to select the Start date, Start time, End date and End time as per their need. |
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Start Time |
To view the data of a specific time range, select the required start time. |
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End Date |
Select the end date from the date picker option. |
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End Time |
Select the end time. |
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Partner |
Select the Partner name from the dropdown list which will display the different Partner Names. |
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Time Zone |
Select the time zone from the dropdown list with the options:
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Once the search criteria are set, then, click on the 
button.
The report for the specified will be displayed as shown below:
Generated Report
The above report displays the total duration of the login-logout timings of the agents.
The generated report also includes any custom fields configured in User Details Configuration, which will automatically appear as additional columns based on the active setup.
A user can also check the same report of the individual agent. This could be done by clicking on the agent name and a separate report of the agent will be generated as shown:
Login Logout Timings
Video