Login Logout Report displays the login/logout records of the user.
To view this report, select Reports > Report > QA Performance Report > Login Logout Report.
The following page will be displayed.
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Screen Elements |
Description |
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Start Date |
To set the date range, firstly, select a start date from the date picker option. |
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Start Time |
To view the data of a specific time range, select the required start time. |
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End Date |
Select the end date from the date picker option. |
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End Time |
Select the end time. |
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Time Zone |
Select the time zone from the dropdown list with the options:
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Once the search criteria are set, then, click on the 
button.
The report for the specified will be displayed as shown below:
The above report displays the total duration of the login-logout timings of the agents. A user can also check the same report of the individual agent. This could be done by clicking on the agent name and a separate report of the agent will be generated as shown:
From this view, the following actions can be performed:
1. Navigate between the pages: To navigate between the pages:
– Previous Page
– Next Page
– First Page
– Last Page
2. Refresh the page: To refresh the report.
3. Go back to the Parent Report: To go back to the parent report if the child report is displayed.
4. Zoom page: To zoom in or zoom out of the report page.
5. Export dropdown menu: To export the report in – Word, Excel, PowerPoint, PDF, and Data Feed.
6. Print: To print the report.
7. Find Text in Report: To find any specific text in the particular report. Enter the text in the search box and then click Find. The entered text will be displayed in the highlighted format in the report. To find the same text in another place, click Next.
Video