QA Score Month to Date Report displays QA score on each date and in percentage for the selected duration.
To view this report, select Reports > Report > QA Performance Report > QA Score Month to Date Report as shown below:
The following page will be displayed.
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Screen Elements |
Description |
|---|---|
|
Client Name |
Select the name of the client from the dropdown list. |
|
Program Name |
Select one, multiple, or all programs from the dropdown list which will display the Program Names as per the selection of the Client Name. |
|
Evaluation Form Name |
Select the name of the evaluation form from the dropdown list. |
|
Agent |
Enter the initial characters of the agent’s name and select the name from the dropdown list displayed. Note: If the agent name is not selected, it displays the reports for all the agents. |
|
Supervisor Name |
Enter the initial characters of the supervisor’s name and select the name from the dropdown list displayed. |
Once the search criteria are set, then, click on the 
button.
The report for the set criteria will be displayed as shown below:
From this view, the following actions can be performed:
1. Navigate between the pages: To navigate between the pages:
– Previous Page
– Next Page
– First Page
– Last Page
2. Refresh the page: To refresh the report.
3. Go back to the Parent Report: To go back to the parent report if the child report is displayed.
4. Zoom page: To zoom in or zoom out of the report page.
5. Export dropdown menu: To export the report in – Word, Excel, PowerPoint, PDF, and Data Feed.
6. Print: To print the report.
7. Find Text in Report: To find any specific text in the particular report. Enter the text in the search box and then click Find. The entered text will be displayed in the highlighted format in the report. To find the same text in another place, click Next.
Video