QEval New UI User Manual

Coaching

This is a program developed to help, coach, and enhance the performance of agents. It helps supervisors identify strengths and opportunities of agent and help them to improve KPIs. Supervisors can measure and track coaching with SMART Goal ( Specific, Measurable, Achievable, Relevant & Timely).

Coaching offers accessibility to the following functionalities:

Let’s understand these functionalities in detail.

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