QEval New UI User Manual

Section Score Comparison By Week

Section Score Comparison By Week displays the weekly comparison of a selected evaluation form for the selected duration.

To access this feature, click on the Menu button or move the mouse on the left side of the page to open the menu bar, then click on the Reports   option and select Report, as shown below:

Menu > Reports > Report

The system will direct the user on the Reports page, click on the Reports Home button as highlighted in the screen below:

Reports Page > Reports Home Button

The Reports Home window will be opened on the same page. The Search Bar displayed on the window allows the user to search any specific report by entering keywords in the search bar text-box, as shown below:

Reports Home Window > Search Bar Text-Box

To view this report, select Overall Performance Report > Section Score Comparison By Week.

Overall Performance Report > Section Score Comparison By Week

The Section Score Comparison By Week page will be displayed.

Section Score Comparison By Week Page

 
Configure the following fields to view the required result:
 

Screen Elements

Description

Start Date

To set the date range, firstly, select a start date.

End Date

Select the end date.

Client Name

Select the name of the client from the dropdown list.

Program Name

Select the name of the program from the dropdown list as per the selection of the Client Name. 

Evaluation Form Name

Select the name of the evaluation form from the dropdown list.

Sub Program Name

Select the name of the sub-program from the dropdown list.

Location

Select the location name.

Agent

Enter the initial characters of the agent’s name and select the name from the dropdown list displayed.

Note: If the agent name is not selected, it displays the reports for all the agents.

Supervisor Name

Enter the initial characters of the supervisor’s name and select the name from the dropdown list displayed.

Partner Name

Select the name of the partner from the drop-down list.

Date Type

Evaluation Date: Select the radio button to search on the basis of the Evaluation date.

Call/Chat Date: Select the radio button to search on the basis of the call/chat date.

Modified Date: Select the radio button to search on the basis of the evaluation form modified date.

Evaluator Role

Select the required Evaluator role from the left-hand side box which will display the list of all the user roles of higher order which includes:

  • Admin
  • Agent
  • Ops Manager
  • QA Manager
  • QA Supervisor
  • QA Verifier 
  • Supervisor

One can also search the roles by entering the role’s name in the Filter field.

Once the role(s) is selected, click on button, and the selected role(s) will be moved to the right-hand side box.

To move all the roles to the right-hand side box at once, click on button.

To remove a few roles from the right-hand side box and move them back to the left-hand side box, firstly, select such roles and then, click on button.

To move all the roles from the right-hand side box to the left-hand side box at once, click on button.

Once the search criteria are set, then, click on the button.

The report for the set filter will be displayed in tabular as well as in bar chart format as shown below:

Generated Report

Graph

 
One can export the report displayed in Excel and CSV formats. To do so, click on the image and  image to download the report in respective formats.

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