Work Allocation enables the user to add, manage, and reassign work among a group of agents. This feature assists the user to distribute the work evenly or based on the requirements and streamlines the work. Moreover, the user can also generate and view the work allocation reports.
To access all the above-mentioned features, from the left-side panel select Manage > Work Allocation as shown below:
Then, the list of all the features will be displayed under Work Allocation as shown below:
The following features will be displayed below: