Overall Program QA Score

Overall Program QA Score displays the QA score of the program.

On the Menu Bar, click on the Reports option and then select the Overall Program Score option as highlighted in the screen below:

Overall Program Score

The user can also access this feature by clicking on the Menu button or move the mouse on the left side of the page to open the menu bar, then click on the Reports option and select Report, as shown below:

Reports

The system will direct the user on the Reports page, click on the Reports Home button as highlighted in the screen below:

Reports Home

The Reports Home window will be opened on the same page. The Search Bar displayed on the window allows the user to search any specific report by entering keywords in the search bar text-box, as shown below:

Search Bar Text-Box

To view this report, select Overall Performance Report > Overall Program QA Score.

Overall Program QA Score

The Overall Program QA Score page will be displayed.

Overall Program QA Score

Configure the following fields to view the required result:

Screen Elements	Description
Date Range	User can define a date range by either selecting from predefined timeframes in the dropdown or specifying a custom range based on the need. Available filters include Today, Last 7 Days, Last 10 Days, Last 30 Days, Last 12 Weeks, Last 6 Months, Week to Date, Month to Date, Previous Day, Previous Week, Previous Month, and Custom Date Range. Select the option that best suits your requirements.
Start Date	If user selects the custom date range then users would be able to select the start date and end date as per their need.
End Date	Select the end date.
Client Name	Select the name of the client from the dropdown list.
Program Name	Select the name of the program from the dropdown list as per the selection of the Client Name.
Evaluation Form Name	Select the name of the evaluation form from the dropdown list.
Sub Program Name	Select the name of the sub-program from the dropdown list.
Location	Select the location name.
Agent	Enter the initial characters of the agent’s name and select one or multiple agent names from the dropdown list displayed. If no agent name is selected, the report displays data for all agents. Note: Users can select a maximum of 10 agents at a time.
Supervisor Name	Enter the initial characters of the supervisor’s name and select one or multiple supervisor names from the dropdown list displayed. Note: Users can select a maximum of 10 supervisors at a time.
Partner Name	Select one or multiple partner names from the dropdown list displayed. Note: Users can select a maximum of 10 partners at a time.
Agent Status	Select the required agent status from the dropdown list displayed: Active, Inactive, or All as needed for report data filtering.
Date Type	Evaluation Date: Select the radio button to search on the basis of the Evaluation date. Interaction Date: Select the radio button to search on the basis of the Interaction date. Modified Date: Select the radio button to search on the basis of the evaluation form modified date.
Evaluator Role	Select the required Evaluator role from the left-hand side box which will display the list of all the user roles of higher order which includes: Admin Agent Ops Manager QA Manager QA Supervisor QA Verifier Supervisor One can also search the roles by entering the role’s name in the Filter field. Once the role(s) is selected, click on button, and the selected role(s) will be moved to the right-hand side box. To move all the roles to the right-hand side box at once, click on button. To remove a few roles from the right-hand side box and move them back to the left-hand side box, firstly, select such roles and then, click on button. To move all the roles from the right-hand side box to the left-hand side box at once, click on button.