Agent Performance Average Summary

Agent Performance Average Summary Report displays the average of all the evaluations for the agent and the overall QA score when an agent is working on multiple programs at a time.

To view this report, select Reports > Report > Agent Level Report > Agent Performance Average Summary.

Then, the following page will be displayed.

Configure the following fields to view the required result:

Screen Elements	Description
Start Date	To set the date range, firstly, select a start date.
End Date	Select the end date.
Client Name	Select the name of the client from the dropdown list.
Program Name	Select one, multiple, or all programs from the dropdown list which will display the Program Names as per the selection of the Client Name.
Location	Select the location name.
Agent	Enter the initial characters of the agent’s name and select the name from the dropdown list displayed. Note: If the agent name is not selected, it displays the reports for all the agents.
Supervisor Name	Enter the initial characters of the supervisor’s name and select the name from the dropdown list displayed.
Show All Agents	Select this checkbox to view the report for all the agents.
Show form-wise score	Select this checkbox to view the report in which the evaluation form wise score will be displayed.
Partner	Select the Partner name from the dropdown list which will display the different Partner Names.
Date Type	Evaluation Date: Select the radio button to search on basis of the Evaluation date. Call/Chat Date: Select the radio button to search on basis of call/chat date. Modified Date: Select the radio button to search on basis of the evaluation form modified date.
Evaluator Role	Select the required Evaluator role from the left-hand side box which will display the list of all the user roles of higher order. One can also search the roles by entering the role’s name in the Filter field. Once the role(s) is selected, click on button, and the selected role(s) will be moved to the right-hand side box. To move all the roles to the right-hand side box at once, click on button. To remove a few roles from the right-hand side box and move them back to the left-hand side box, firstly, select such roles and then, click on button. To move all the roles from the right-hand side box to the left-hand side box at once, click on button.