The Top Performers Overall Max Score displays the overall maximum score achieved by the top performers.
To view this report, select Reports > Report > Agent Level Report > Top Performers Overall Max Score.
The following page will be displayed.
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Screen Elements |
Description |
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Start Date |
To set the date range, firstly, select a start date. |
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End Date |
Select the end date. |
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Client Name |
Select the name of the client from the dropdown list. |
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Location |
Select the location name. |
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Date Type |
Evaluation Date: Select the radio button to search on basis of the Evaluation date. Call/Chat Date: Select the radio button to search on basis of call/chat date. Modified Date: Select the radio button to search on basis of the evaluation form modified date. |
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Evaluator Role |
Select the required Evaluator role from the left-hand side box which will display the list of all the user roles of higher order. One can also search the roles by entering the role’s name in the Filter field. Once the role(s) is selected, click on To move all the roles to the right-hand side box at once, click on To remove a few roles from the right-hand side box and move them back to the left-hand side box, firstly, select such roles and then, click on To move all the roles from the right-hand side box to the left-hand side box at once, click on |
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Evaluation Form |
Select the required evaluation form from the left-hand side box which will display the list of all the evaluation forms. One can also search the evaluation forms by entering the form’s name in the Filter field. Once the evaluation form(s) is selected, click on To move all the evaluation forms to the right-hand side box at once, click on To remove a few evaluation forms from the right-hand side box and move them back to the left-hand side box, firstly, select such forms and then, click on To move all the evaluation forms from the right-hand side box to the left-hand side box at once, click on |
button, and the selected role(s) will be moved to the right-hand side box.
button.
button.
button.Once the search criteria are set, then, click on the 
button.
The report for the specified will be displayed as shown below:
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2. Refresh the page: To refresh the report.
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4. Zoom page: To zoom in or zoom out of the report page.
5. Export dropdown menu: To export the report in – Word, Excel, PowerPoint, PDF, and Data Feed.
6. Print: To print the report.
7. Find Text in Report: To find any specific text in the particular report. Enter the text in the search box and then click Find. The entered text will be displayed in the highlighted format in the report. To find the same text in another place, click Next.
Video