Top Performers Overall Max Score

The Top Performers Overall Max Score displays the overall maximum score achieved by the top performers.

To view this report, select Reports > Report > Agent Level Report > Top Performers Overall Max Score.

The following page will be displayed.

Configure the following fields to view the required result:

Screen Elements	Description
Start Date	To set the date range, firstly, select a start date.
End Date	Select the end date.
Client Name	Select the name of the client from the dropdown list.
Partner	Select the Partner name from the dropdown list which will display the different Partner Names.
Location	Select the location name.
Date Type	Evaluation Date: Select the radio button to search on basis of the Evaluation date. Call/Chat Date: Select the radio button to search on basis of call/chat date. Modified Date: Select the radio button to search on basis of the evaluation form modified date.
Evaluator Role	Select the required Evaluator role from the left-hand side box which will display the list of all the user roles of higher order. One can also search the roles by entering the role’s name in the Filter field. Once the role(s) is selected, click on button, and the selected role(s) will be moved to the right-hand side box. To move all the roles to the right-hand side box at once, click on button. To remove a few roles from the right-hand side box and move them back to the left-hand side box, firstly, select such roles and then, click on button. To move all the roles from the right-hand side box to the left-hand side box at once, click on button.
Evaluation Form	Select the required evaluation form from the left-hand side box which will display the list of all the evaluation forms. One can also search the evaluation forms by entering the form’s name in the Filter field. Once the evaluation form(s) is selected, click on button, and the selected evaluation form(s) will be moved to the right-hand side box. To move all the evaluation forms to the right-hand side box at once, click on button. To remove a few evaluation forms from the right-hand side box and move them back to the left-hand side box, firstly, select such forms and then, click on button. To move all the evaluation forms from the right-hand side box to the left-hand side box at once, click on button.