QEval New UI User Manual

KPB Index Report

KPB Index Report provides data on each agent’s KPB index along with each parameter’s average QA Score for a selected time period and form on the basis of configured KPB index. 

To view this report, select Reports > Report > Supervisor Level Report > KPB Index Report.

The following page will be displayed.

Configure the following fields to view the required result:

Screen Elements


Start Date

To set the date range, firstly, select a start date.

Start Time

To view the data of a specific time range, select the required start time.

End Date

Select the end date.

End Time

Select the end time.

Form Name

Select the name of the evaluation form from the dropdown list.

Once the search criteria are set, then, click on the button.

The report for the specified will be displayed as shown below:

One can export the report displayed in Excel and CSV formats. To do so, click on the image and  image to download the report in respective formats.


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