KPB Index Report provides data on each agent’s KPB index along with each parameter’s average QA Score for a selected time period and form on the basis of configured KPB index.
To view this report, select Reports > Report > Supervisor Level Report > KPB Index Report.
The following page will be displayed.
|
Screen Elements |
Description |
|---|---|
|
Start Date |
To set the date range, firstly, select a start date. |
|
Start Time |
To view the data of a specific time range, select the required start time. |
|
End Date |
Select the end date. |
|
End Time |
Select the end time. |
|
Form Name |
Select the name of the evaluation form from the dropdown list. |
Once the search criteria are set, then, click on the 
button.
The report for the specified will be displayed as shown below:
From this view, the following actions can be performed:
1. Navigate between the pages: To navigate between the pages:
– Previous Page
– Next Page
– First Page
– Last Page
2. Refresh the page: To refresh the report.
3. Go back to the Parent Report: To go back to the parent report if the child report is displayed.
4. Zoom page: To zoom in or zoom out of the report page.
5. Export dropdown menu: To export the report in – Word, Excel, PowerPoint, PDF, and Data Feed.
6. Print: To print the report.
7. Find Text in Report: To find any specific text in the particular report. Enter the text in the search box and then click Find. The entered text will be displayed in the highlighted format in the report. To find the same text in another place, click Next.
Video