Login Logout Report displays the login/logout records of the user.
To view this report, select Reports > Report > QA Performance Report > Login Logout Report.
Login Logout Report
The following page will be displayed.
Login Logout Report
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Screen Elements |
Description |
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Date Range |
Choose a date range by selecting from predefined timeframes in the dropdown or by selecting a custom date range based on your requirements. |
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Start Date |
If user selects the custom date range then users would be able to select the Start date, Start time, End date and End time as per their need. |
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Start Time |
To view the data of a specific time range, select the required start time. |
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End Date |
Select the end date from the date picker option. |
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End Time |
Select the end time. |
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Partner |
Select the Partner name from the dropdown list which will display the different Partner Names. |
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Time Zone |
Select the time zone from the dropdown list with the options:
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Once the search criteria are set, then, click on the 
button.
The report for the specified will be displayed as shown below:
Generated Report
The above report displays the total duration of the login-logout timings of the agents. A user can also check the same report of the individual agent. This could be done by clicking on the agent name and a separate report of the agent will be generated as shown:
Login Logout Timings
One can export the report displayed in Excel and CSV formats. To do so, click on the Excel and CSV to download the report in respective formats.
Video