User Manual

Canned Responses

Canned Responses are predefined responses used by Quality Analysts while replying back to the agents. They are organization independent. The page allows the managers to add or search canned responses. 

To view Canned Responses page, go to Manage > Canned Responses and the following screen appears.

Manage Canned Response

Manage Canned Response screen

The page displays two tabs namely: Add and Search.

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