User Manual

Forgot Password/Resetting a Password

This feature allows users to reset or recover the password for their account. A forgot password module includes 4 different conditions to recover or reset  a password-

1. Incorrect Credentials- In case if a user ID and password do not match on the login screen, the system displays the following message-

Click Forgot Password link and the system redirects to the following page-

A user has two options on this console. Either a user can opt for receiving a reset password link in his/her registered mail or the user can opt for replying to his/her selected secret question. 

If a user opts for receiving a password reset link in email and clicks Submit button button, a link would be sent to the user’s registered email as shown in the below screen-

The user can reset the password by clicking on the link. Further, the link will be valid till the next 5 minutes from the time of its generation, exceeding which it will be expired.  

2. Clicking Forgot Password Link With Correct Username- When a user clicks Forget Password link with correct username, the system redirects the user to following screen-

Similar to condition 1 stated above, here too a user has two options to reset his/her password. 

Option 1- 

Receiving a reset password link in the registered mail

Using this option, a user receives a password reset link in his/her registered mail. This is as shown in the below screen-

The link stays valid for 5 minutes from the time of its generation.

Option 2-

Answering a set security question- A user from this option can reply to his/her previously set security question like the one as shown below-

 

User can reply to his secret question followed by entering the code and clicking on Submit button. 

3. Clicking Forgot Password Link With an Incorrect Username- If a user clicks on Forgot Password link with a username, which is incorrect and unregistered with QEval tool, the system will display the following message on console-

4. Clicking A Forgot Password With No User Name- 

A forgot password link will also work if a user clicks it directly without entering a username in the specified field. In such a case the system redirects to the following screen-

A user has two options to reset password from this console-

Option 1- 

Receiving a reset password link in the registered mail– The system emails a link to user’s registered mail for resetting a password. A user needs to enter his/her username or registered mail in the field. This is as shown below-

The system will send a reset password link in user’s registered mail like the one as shown below-

The link will be valid for 5 minutes from the time of its generation.

Option 2-

Answering a set security question- A user from this option can reply to his/her previously set security question. However, the console will not display the security question if a user has clicked Forgot Password link without entering a username. Hence, to reset a password using this option, a user needs to enter his/her username or registered mail in the field. This is as shown below-

When a user enters a valid username or registered mail in the field, the system displays a security question as shown below-

 User can reply to his secret question followed by entering the code and clicking on Submit button. 

 

 

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