This feature allows users to reset or recover the password for their account. A forgot password module includes 4 different conditions to recover or reset a password-
1. Incorrect Credentials- In case if a user ID and password do not match on the login screen, the system displays the following message-
Click Forgot Password link and the system redirects to the following page-
A user has two options on this console. Either a user can opt for receiving a reset password link in his/her registered mail or the user can opt for replying to his/her selected secret question.
If a user opts for receiving a password reset link in email and clicks 
button, a link would be sent to the user’s registered email as shown in the below screen-
The user can reset the password by clicking on the link. Further, the link will be valid till the next 5 minutes from the time of its generation, exceeding which it will be expired.
2. Clicking Forgot Password Link With Correct Username- When a user clicks Forget Password link with correct username, the system redirects the user to following screen-
Similar to condition 1 stated above, here too a user has two options to reset his/her password.
Option 1-
Receiving a reset password link in the registered mail–
Using this option, a user receives a password reset link in his/her registered mail. This is as shown in the below screen-
The link stays valid for 5 minutes from the time of its generation.
Option 2-
Answering a set security question- A user from this option can reply to his/her previously set security question like the one as shown below-
User can reply to his secret question followed by entering the code and clicking on Submit button.
3. Clicking Forgot Password Link With an Incorrect Username- If a user clicks on Forgot Password link with a username, which is incorrect and unregistered with QEval tool, the system will display the following message on console-
4. Clicking A Forgot Password With No User Name-
A forgot password link will also work if a user clicks it directly without entering a username in the specified field. In such a case the system redirects to the following screen-
A user has two options to reset password from this console-
Option 1-
Receiving a reset password link in the registered mail– The system emails a link to user’s registered mail for resetting a password. A user needs to enter his/her username or registered mail in the field. This is as shown below-
The system will send a reset password link in user’s registered mail like the one as shown below-
The link will be valid for 5 minutes from the time of its generation.
Option 2-
Answering a set security question- A user from this option can reply to his/her previously set security question. However, the console will not display the security question if a user has clicked Forgot Password link without entering a username. Hence, to reset a password using this option, a user needs to enter his/her username or registered mail in the field. This is as shown below-
When a user enters a valid username or registered mail in the field, the system displays a security question as shown below-
User can reply to his secret question followed by entering the code and clicking on Submit button.
Video