This feature has been developed to assign or set a KPB Index benchmark for a specific agent.
To access this feature, go to Manage User>Agent Profile as shown in the below screen-
The system will redirect to the following console-
For Disc field, select an option from the dropdown field. This is as shown in the below screen-
Select agent’s name, KPI type and KPI name from respective dropdown fields as shown in the below screen-
Click Add button once entries are made. The entries of the selected agent will be displayed on the same console like the one as shown below-
An admin can also remove the entries by clicking on the Delete button
Select Client name, Program name, Evaluation form name from respective dropdown boxes and set a desired benchmark in the field. This is as shown below-
Click Submit button after entering the details. The system will generate the following confirmation message-
The newly assigned agent with benchmark for an evaluation form will be displayed in the grid on the same console as shown below-
The entries can also be edited or deleted by clicking on their respective icons in the grid
Video