User Manual

Agent

A user role as an agent will have the access rights for following options-

  • Tactical warehouse– It is used to give feedback to the agent and get his acceptance for the provided feedback on agent’s strength and opportunity parameters.
  • Agent evaluation– This includes the process of audit and evaluation submitted for Agent
  • Chat feature-Direct resolving query between agent supervisor and observer if there is any dispute in score through the feature of exchanging messages within the system.
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