The report helps QA supervisor to determine the efficiency of each QA through ATA for each parameter/questions under respective form. The report thus helps a QA Supervisor to analyze and coach a low scoring QA on the specific opportunity area.
To view the report, navigate to Reports > Report > ATA Level Report > Question Accuracy Rate by QA as shown in the below screen-
The system will redirect to the following screen-
Mentioned below are the screen elements along with their descriptions-
|
Screen Elements |
Description |
|
Start date |
Select start date to view the report |
|
End Date |
Select end date to view the report |
|
Client Name |
Enter name of the client from drop down box |
|
Program Name |
Enter name of the program from drop down box |
|
Evaluation Form Name |
Select the name of evaluation form from drop down box |
|
Sub Program Name |
Select the name of Sub program from drop down box |
|
Location |
Enter the location name from drop down box |
|
Agent |
Enter agent name in the field |
|
Supervisor Name |
Enter Supervisor name in the field |
|
Date Type |
Select the date type from below three formats for the report to be displayed-
|
|
Select Evaluator Role |
Select the name of evaluator from the table. Click To select a role, click |
|
Report By |
Select an from below options to view the type of report
|
|
Compare with Original |
Check this checkbox to view the result compared with original report |
to select and enter all the roles in the selection box.
.Enter respective details in the fields.
Select:
- Required radio button for date type
- Evaluator role
Click Generate Report after entering all the details. The system will generate the report in following format-
Video