Overall Performance Report is the category that will display the list of all the reports related to the overall performances of Quality Analysts.
To access these reports, select Reports > Report > Overall Performance Report.
Then, the system will display the list of reports under the Overall Performance Report category as shown below:
Following Overall Performance Reports will be displayed:
- Call Level QA Score
- Call Section Level QA score
- Section Level Score By Sub Program
- Daily Program Summary Report By Sub Program
- Overall Score Report by Sub Program
- Overall Monthly Program Summary Report
- Overall Monthly Section Average Score Report
- Overall Performance By Program
- Overall Program Parameter Level Count
- Overall Program Performance by Center
- Overall Program QA Score
- Overall Weekly Program Summary Report
- Overall Weekly Section Average Score Report
- Pareto Report
- View Section Score Comparison By Week
- Weekly Executive Summary Report
- Overall Location Level Program Summary Report
One can even search for the required report by entering the keywords in the Search field displayed below:
Let’s understand each Overall Performance Report.
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