User Manual

Overall Weekly Section Average Score Report

This module generates the weekly report of overall section average score.

To view the report go to Reports>Overall Performance Report>Overall Weekly Section Average Report.

The following screen will be redirected to the user-

Overall Section Report 1

Click Expand collapse arrows to expand or collapse the sections on screens.

                    Screen Elements

                           Description

Start Date

Click to display the calender on screen. Choose a date, click on close option on the calender or hit the Esc key to close.

End Date

Click to display the calender on screen. Choose a date, click on close option on the calender or hit the Esc key to close.

Client Name

Select the Client Name from dropdown list.

Program Name

Program Names are displayed as per the client name selected.

Select the Program name from the dropdown list.

Program Name

Program Names are displayed as per the client name selected.

Select the Program name from the dropdown list.

Evaluation Form Name

Evaluation Forms are displayed as per the client name and program name selected.

Select the Evaluation Form from the dropdown list.

Location

Select the  location name.

Agent

Enter the initial characters of the agent’s name and select the name from the dropdown list displayed.

Note: If the agent name is not selected, it displays the reports for all the agents.

Supervisor Name

Enter the initial characters of the supervisor’s name and select the name from the dropdown list displayed.

Partner

Select the partner.

 

 

 

Date Type

Evaluation Date:

Select the radio button to search on basis of Evaluation date.

Call/Chat Date:

Select the radio button to search on basis of call/chat date.

Modified Date:

Select the radio button to search on basis of evaluation form modified date.

Sub Program Name

Select Sub Program Name from drop down list

Hidden Screen Element

Evaluator Role

Click select all arrow to select and enter all the roles in the selection box.

To select a role, click select arrow.

Make required entries in the fields and then and click Generate report. 

Overall Section Report 3(1)

Scroll down on the screen to view more report as shown below- 

Overall Section Report 4
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