User Manual

Login Logout Report

The report displays the login/logout records of the user.

To view the report, click reports tab in the menu bar and select Report>QA Performance Report>Login Logout Report

This will lead to the following screen-

Login Logout Report 1(1)

                  Screen Elements

                    Description

Start Date

Click to display the calender on screen. Choose a date, click on close option on the calendar or hit the Esc key to close.

End Date

Click to display the calender on screen. Choose a date, click on close option on the calendar or hit the Esc key to close.

Start Time

Select the required start time when to view for the report

End Time

Select the required end time to view the report

Time Zone

Select the time zone from the dropdown box. The options included in the box are

•Central Standard Time (CST)

•Indian Standard Time (IST)

Click on the Generate report button and the system will generate the following report as shown below-

Login Logout Report 2(1)

The above report shows the total duration of the login-logout timings of the agents. A user can also check the same report of individual agent. This could be done by clicking on the agent name and a separate report of the agent will be generated as shown-

Login Logout Report 3(1)

 

 

 

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