Login Logout Report displays the login/logout records of the user.
To view this report, select Reports > Report > QA Performance Report > Login Logout Report.
The following page will be displayed.
|
Screen Elements |
Description |
|
Start Date |
To set the date range, firstly, select a start date from the date picker option. |
|
Start Time |
To view the data of a specific time range, select the required start time. |
|
End Date |
Select the end date from the date picker option. |
|
End Time |
Select the end time. |
|
Partner |
Select the Partner name from the dropdown list which will display the different Partner Names. |
|
Time Zone |
Select the time zone from the dropdown list with the options:
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Once the search criteria are set, then, click on the 
button.
The report for the specified will be displayed as shown below:
The above report displays the total duration of the login-logout timings of the agents. A user can also check the same report of the individual agent. This could be done by clicking on the agent name and a separate report of the agent will be generated as shown:
One can export the report displayed in Excel and CSV formats. To do so, click on the 
and 
to download the report in respective formats.
Video